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Digital Business Analyst

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  • ReferenceAKS7040
  • LocationBrussels
  • Start dateASAP
  • Duration6 months
  • Publication date05/09/2016

Context

Our client's PC Banking Business program aims to further improve and extend our client's online platform for its enterprise clients.

The Candidate will join the team “Business Engineering Channels for Enterprises” within the Business Operating Office (BOO) of Corporate and Private banking where he/she will take the role of Business Analyst for the PC Banking Business program.

Function description

  • Requirements management and communication and ensure good understanding of business’ needs
  • Liaison between all stakeholders & guarantee customer satisfaction
  • Support in testing phase, change management and lead closure of issues during warranty period
  • Part in the search & delivery of realistic/effective solutions to complex business challenges: provide expertise (analytical, technical & in terms of project management) in the search & implementation of digital (marketing ) solutions
  • Work closely with channel manager , Marketing/ Product management and Process team in order to understand the overall strategy and objectives for the Channels for the domain.
  • Take the lead in specific studies related to the Channels for the domain including preparation of documentation for Investment Committee (Onedoc and business case), preparation of Prototypes and definition of MVP (minimum viable product). Identify the impact of business specifications and related system changes on existing back-end and frontend processes and liaise with Process/ Change manager.
  • In project mode, collect, analyse and translate business requirements delivered by our end-users into detailed business specifications for IT departments, taking into account a user centric, collaborative and agile way of working.
  • Building and maintaining good relationships within Engineering, with the Business partners, Operations and the different departments of IT.

Education

Master degree

Language requirement

French: Good (*)
Dutch: Good (*)
English: Good

Required knowledge / Experience

Experience

1-3 years experience

Technical
experience
Mandatory:
  • Advanced MS Office skills
Preferable:
  • Experience in digital technology areas such as:
    • Single Sign On
    • Security tokens
Business
experience
Mandatory:
  • Strong written and spoken communication skills in NL-FR-EN
  • Good understanding of work flow processes.
  • Ability to conduct cost/benefit analysis.
  • Ability to manage meetings
  • Understanding of delivery frameworks and methodologies (Prince 2/PMP/, Agile – Scrum)
Preferable:
  • Experience working on digital transformation projects in a consulting/client facing environment
  • Experience in one or more digital technology areas such as:
    • Content management: Adobe Experience Manager, Sitecore, OpenText, Drupal, WordPress
    • Ecommerce: Websphere Commerce, Oracle ATG, Hybris
    • Digital marketing: social media, personalisation, targeting, SEO, PPC
    • Front-end technologies: HTML5, CSS, JS o Infrastructure: cloud, SaaS, security, server technologies
  • Experience in rapid prototyping tools e.g. Axure, Balsamiq, Invision
  • Good understanding of IT and testing
  • Understanding of project management tools e.g. Jira, Sharepoint, MS Office Suite, Microsoft Project
  • Understanding of delivery frameworks and methodologies (Prince 2/PMP/, Agile – Scrum)

Soft Skills

Mandatory
  • Analytical mind – conceptual thinking
  • Negotiation and persuasion skills
  • Excellent communication skills (both verbal and written)
  • Effectively tailor communication depending on audience
  • Self-starter and work independently
  • Problem-solver
  • Quality-minded and eye for detail
  • Goal-oriented
  • Open to change
  • Eager to understand the strategy behind business requirements and provide recommendations
  • Leadership/ Coaching
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